Non-Emergency Transportation Services

WITH YOU FOR YOU ALWAYS

Non-Emergency Transportation Services

Valley Transport’s sole commitment lies in offering integrated, high-quality, medical and non-medical transportation to our members, facilities, and the communities that we serve. Our goal is to resourcefully use our reliability, exceptional experience, and quality fleet of vehicles to raise the bar for transportation services. Our primary focus is the client’s needs, which allows us to adhere to our goal of ensuring the highest quality of service. Amidst everything, we also focus on affordability and believe in offering a pleasant experience to our clients with the highest possible level of assistance.

The credibility of our transportation services lies in the values that we adhere to. Along with this, our staff is extremely dedicated to providing the best assistance to our customers. Our wide range of vehicles, timely execution of trip activities, efficient tracking of trips and requests, and timely communication mark our success.

Standard Vehicles

At Valley Transport, we give utmost importance to maintaining our vehicles and vehicle equipment adequately. This allows us to always meet the vehicle requirements and cancel out vehicle shortages. We have a wide range of vehicles, which range from a low-riding sedan to a spacious SUV. At Valley Transport, we have it all. Along with this, we have made sure that all our vehicles are compliant with safety and mechanical operating and maintenance standards. Furthermore, our vehicles are duly approved by Americans with Disabilities Act (ADA) regulations, Bureau of Motor Vehicles (BMV) licensing requirements, and safety standards.

Wheelchair Accessible Vans

People with special care needs are ensured inclusivity at Valley Transport. Members in wheelchairs can avail of both standardized wheel-chair accessible vans that are capable of fitting in any model of a wheelchair, which includes the likes of bariatric or even wheelchair scooters. Additionally, Valley Transport also offers specially trained van drivers who ensure the securement of our clients with efficient care and love.

Confirmation Calls

Our customer’s department contacts our clients and presents them with professional, yet sweet reminders and confirms their pickup time and address for upcoming trips. This ensures a comfortable experience for our clients. With the help of confirmation calls, our clients are able to adhere to their pickup, especially in scenarios like important doctor’s appointments.

Passenger Assistance and Trained Drivers

We stand apart from other transportation service providers with our Passenger Assistance services. At Valley Transport, we offer door-to-door transportation to our clients, which is carried out by drivers trained in medical assistance. Their trained skills include the likes of First Aid, CPR, Defensive Driving, and Passenger Service and Safety courses. Our drivers are aware of the importance of maintaining professional behavior. Furthermore, they are well-versed in customer service and communication Stress Management. They possess special training in emergency handling procedures and evacuation processes.

Problems solved by Passenger Assistance and Trained Drivers

  • Unavailability of specialized transportation for medical needs. Medical transportation requires specialized transportation services, with medical assistance and support.
  • Unsafe conditions during transport and unavailability of trained drivers for medical assistance.
  • Lack of professionalism during transportation.
  • Ineffective Customer Service and Communication.
  • Incapabilities to accommodate emergencies during transport. Drivers in transportation services are often regular drivers with no training for handling emergencies or evacuation processes.

Highlights of Passenger Assistance and Trained Drivers

  • Our values inspire us to serve our customers to their utmost satisfaction. Thus, our services are always ready at your doorstep. With door-to-door transportation facilities, we make your experience with us more convenient and make efforts to make trips more personalized for our clients.
  • We boast teams of trained drivers, who have hands-on training in medical assistance like First Aid, CPR, defensive driving, etc. Thus, we ensure that there are always some safe hands around you during your trip for better assistance.
  • With safety comes professionalism, and our drivers have deep professionalism values inculcated in them, which make your journey decent and full of positivity.
  • Furthermore, our drivers specialize in customer service communication and stress management.
  • Our drivers are specially trained when it comes to sudden emergency crises. They can conveniently handle the situation and also carry out evacuation processes if needed.

FAQ

frequently asked questions

Passenger Assistance refers to our specialized transportation services, through which we provide drivers trained in medical assistance, allowing customers and clients to experience a safe and comfortable journey according to their specific needs.

Yes, Valley Transport’s drivers possess training in First Aid, CPR, and other medical assistance skills, thus ensuring support to passengers in case of any emergency.

Our drivers also have training in defensive driving, Passenger Service, and Safety courses. Furthermore, they are capable of handling emergencies.

Our drivers are trained and capable of handling emergencies when required during a trip and carrying out evacuation processes if needed. 

One of our unique features is that we offer trained drivers, medical assistance, specialized safety training, and a focus on professional and customer service.